Issues & Incidents

You can easily create and manage Issues using the 6clicks Issues and Incidents Module. 

Create a Standalone Issue 

Issues & Incidents can be created from three places within the 6clicks application;

Select the New button to the right of the top menu, then select Issue or Incident.

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Or, via the Action and Remediation Panel in Assessments Results (to learn how, please see this article)

Issues created from here will be automatically linked to the individual Question from which they were generated.

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Or, they can be created from the Issues & Incidents module.

To create a standalone record, select Issues and Incidents from the left navigation panel, then click Create Issue or Incident.

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A blank Issues & Incidents record will generate, enter Name then select Issue Type from the drop-down list.

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Add Description then select Create Issue.

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The Issue Details screen will open in Edit Status where the remaining fields can be populated.

Linked Data can be added, and via the side panel Actions can be generated and Documents uploaded.

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From the Overview section, you can update the Workflow Status, add a Priority setting, Due Date, and assign Owner/s.

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You can record Identified By in the free text field to the Issue and add Associated Tags to assist in filtering and sorting.

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The Linked Data section allows complete connectivity across records within the platform, simply click the + under each option to open the corresponding modal.

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Note - All items that have been downloaded from the Marketplace within your Team will be available in a drop-down list for both Authorities and Provisions in the Associate Provision modal, and for Controls in the Associate Controls modal.

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Select the Authority from the drop-down list to view and select Provisions, then click on one or multiple Provision/s to select.

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Note - Provisions across multiple Authorities can be added within the same step by using the Reference drop-down list.

Select Provisions from one Authority, select a new Authority then select further Provisions, click the Add Provisions button for all selections to be linked.

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From the Associate Controls modal, select Control Set to populate the Domain drop-down list for filtering, click on the Control then the Add Control button to link.

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Once a Control is linked, any associated Responsibilities will be available in the Associate Responsibility modal, click on the toggle button to turn on, then the Add button to confirm.

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One or more Third Parties can be linked as well as Risks, Assets, and Custom Register Items. 

 

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Risks can be linked by clicking on the + below Risks, any associated Risk will be available in the Select Risks modal, click on the toggle button to turn it on, then the Add button to confirm.

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Assets can be linked by clicking on the + below Assets, any associated Assets will be available in the Associate Asset modal, click on the toggle button to turn it on, then the Add button to confirm.

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Once all Linked Data has been added, Click on the Status button and click Publish to publish the Issue. 

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Under the Versions drop-down, previous versions of the issue can be viewed, revised, and restored. 

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Hovering over the version will appear three dots which provides the option to either view or restore. 

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For more information regarding adding actions to issues, see this article: Creating Actions