Issue Actions are generated from an Issue and managed with the user-friendly Tasks functionality which provides great visibility across all Action modals within the application.
Issue Actions have a Status, Name, Description, Due Date, and Owner and will always be linked to their parent Issue.
View Issue Actions
Select Issues & Incidents from the left panel to navigate to Actions, then click Actions at the top right of the Issues & Incidents screen.
This will then open the Task Dashboard that automatically filters to Issue Actions.
Adding a new Issue Action
Issue Actions are generated from an Issue via the Issue Details screen.
Navigate to the Issue Details screen by selecting a record from the Issues & Incidents screen.
Actions are created from the side panel, type in the Action name, and hit enter.
Note - the parent Issue must have a status of Edit to be able to add Actions.
When the name is entered, a new side panel will appear; this allows you to edit the details of the issue action. You can add a description, add an owner, due date and change the status.
To learn how to address this action, head here.
To learn how to assign third-party/vendor users (response only users) to issue actions, head here