Completing an Issue Action

Learn how to complete an Issue Action from the task dashboard

Navigate to My Tasks  

On any page, click on My Tasks on the top left. 

The type of task will automatically be filtered to Issue Action (1). Select the timeframe accordion containing the task (2).

To learn more about Tasks, head here. 

You can click on the issue name in the Linked To column to drill down to the Issue that the action is linked to. 

Responding to an Issue Action

From My Tasks or Issues & Incidents > Issue Details > Issue Actions tab, click the Issue Action's name you want to address. The Issue Action details will now appear, which you can address and comment on.

The Action Status can be changed to In Progress or Completed. The Issue needs to be in edit status to make these changes. 

Once the action is complete, the task will appear complete in the assigned member's My Tasks module. 

Commenting on an Issue Action

Additionally, users can comment on actions and provide details or progress updates on the status of a specific action. To do this, go to the Issue Actions tab (1), select an action (2), and switch to the Comments tab (3).

Users who are responsible for and own actions can interact and inform other users using comments.

To learn more about Actions, head here.