Learn how to ask response-only users to respond to issue tasks
Response-only users (learn more here) can be assigned issue tasks. To assign a response-only user an issue task, head to the Issues & Incidents module (or whatever you have renamed it to) and click on the Registers. Follow the steps below:
- Click on the Issue
- Navigate to the Overview tab
- In the Linked data panel on the right, select Third-Parties
- Click on the Link Data symbol
Accessing and updating the Issue task
After accessing the Link Third-Parties screen, click the link icon beside the relevant third-party associated with this issue to establish a link. Click again to remove the link. You can add multiple third parties to an Issue. You can view a list of all, if any, linked Third-Parties, by viewing the 'Linked' list.
To assign a user to a task, navigate to the Tasks tab (1), select the task, and then specify the relevant third-party to which the response-only user belongs in the Third-Party field (2). The third-party will then be associated with the task.
You can only link one third-party to an issue task.
While on the Overview modal of a selected Issue task, you can select the Task Status, Due date, Assignee as well as upload an attachment or leave a comment under the Comments tab for your colleagues.
Once an assignee has been added, the user will receive an email notification for this, and will be able to log in, access, update and complete the issue task.