Learn how to view issue actions assigned to you, and how to create a new issue action on your issue register
Issue actions are generated from an Issue and managed within Tasks, which provides visibility across all types of tasks within the application.
Issue Actions have a Status, Name, Description, Due Date, and Owner and will always be linked to their parent Issue.
Viewing Issue Actions assigned to you
Select Issues & Incidents > Registers, then More > View my actions at the top right.
This opens My Tasks and automatically applies the filter Issue Action.
To learn how to complete the action, head here.
Creating a new Issue Action
Go to Issues & incidents > Registers and click on the issue you want to create an action for.
Go to the Issue Actions tab (1) where you can Create issue action (2).
Enter the issue name at the side panel that appears.
You can then edit the below list of details of the issue action. You can also edit the action name here by double-clicking it.
- Action Status: New, In Progress, or Completed.
- Due Date: The due date of the action.
- Third-Party: The third-party related to the issue, if any.
- Assignee: The user(s) responsible for completing this action.
If a third-party is linked to this action, then the assignee field will allow you to add user(s) belonging to the third-party; these are also known as response only users. To learn more about them, head here.
If no third-party is linked to this action, the assignee field will allow you to add user(s) from within your own organisation.
To learn how to address this action, head here.
To learn how to assign third-party/vendor users (response only users) to issue actions, head here.