Learn how to manage access permissions for issues and incidents in registers
This article discusses access permissions for the Issues & Incidents registers.
Table of contents
- What is an access member?
- Assigning access members to issues
- Permission settings related to issue access
What is an access member?
An access member of an issue/incident is a user who is specifically given access to that issue/incident.
When a non-admin user creates an issue/incident, they are automatically added as an access member to that issue/incident.
By default,
- Administrators have access to all issues/incidents,
- Users (that are not administrators) can see and access an issue/incident when they are either added to the issue/incident's access members list, or if they have the View all issues permission turned on.
To learn the difference between an access member and an owner, head here.
Assigning access members to issues
Go to Issues & incidents > Registers and click on an issue/incident you want to assign access members to, or create a new issue/incident.
Find the Access members field in the Overview tab of an issue/incident. You can add/remove users from the field; your changes are automatically saved.
If you are unable to see/edit the field, please review your permissions.
Permission settings related to issue access
Permissions can be set at either the user level or the role level.
There are a few permissions related to issue access, namely:
- Access issues: Allows users to access issues and issue actions that have been assigned to them.
- Issues: Allows users to access the Issues & Incidents module. Includes view access to any issues and incidents assigned to the user.
- View all issues: Allows users to view all issues and incidents within the Issues & Incidents module.
- Issue access members: Allows users to view access members assigned to issues and incidents. Must have access to the Issues & Incidents module.
- Manage access members for issues: Allows users to add and remove access members to issues and incidents they have edit permissions to. Must have access to the Issues & Incidents module.
To change these permissions for an individual user, go to Administration > Users (1), click on the user (2), click Permissions (3) and you can search for the permission by using the browser search function e.g. Ctrl + F.
To change these permissions for a role, go to Administration > Roles, click on the role, click Edit and go to the Permissions tab, where you can search for the permission by using the browser search function e.g. Ctrl + F.
