Access Member for Issues and Incidents

Access Member Overview

Selected users can only see and access issues and incidents they have been added to. By default, administrators have access to all issues and incidents. When a non-admin user creates issues and incidents, they are automatically added to the access list. 

Select Issues and Incidents from the left navigation panel.

Select an issue or incident from the Issues or Incidents table.

Select the + under Access Members.

Select user(s) from the list. 

Added users will appear under Access Members. 

Add or Remove Viewing Issues Permission 

Allowing role permission enables the specified role to View all Issues that is in the register. If the View all Issues permission is removed from the role, then the user can only see issues that they have access to. 

Click on Administration from the left navigation panel. 

Select Roles under Administration. 

Roles can be added by clicking Create a Role. (1) a current role can be chosen from the table as well. (2)

If a new role is created, permissions will appear after clicking Create Role. If an existing role is present, select the role and click Edit to edit role permissions. 

Select Permissions.

Scroll down the list until the Issues and Incidents folder appears. (1) Select View all Issues. (2) A blue check indicates the permission has been selected. If a blue check is not present, the permission has not been selected. 

To learn how to create Issues & Incidents head here.